HIPPA Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

At ElaraCare (“Company,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we use, disclose, and safeguard your Protected Health Information (PHI) and outlines your rights regarding that information.

We may use and disclose your PHI for the following purposes:

1. Treatment, Payment, and Healthcare Operations

Treatment: To provide, coordinate, or manage your healthcare, including consultations and referrals.
Payment: To bill and collect payment from you, your insurance provider, or other third-party payers.
Healthcare Operations: To improve our services, train staff, perform internal audits, and maintain quality assurance.

2. Other Permitted Disclosures

We may disclose your PHI under the following circumstances:

• To Comply with Law: When required by federal, state, or local law.

• Public Health and Safety: To public health authorities for disease prevention, FDA reporting, or workplace safety.

• Law Enforcement and Legal Proceedings: In response to a subpoena, court order, or to support law enforcement investigations.

• Health Oversight Agencies: To agencies overseeing healthcare regulation and compliance.

• Research: Under certain conditions, we may disclose PHI for research purposes.

• Serious Threats to Health or Safety: To prevent or reduce a serious threat to you or others.

• Workers’ Compensation: As required to comply with applicable workers' compensation laws.

We will not use or disclose your PHI for the following without written authorization:

• Marketing

• Sale of PHI

• Most disclosures of psychotherapy notes

You may revoke your authorization in writing at any time. This does not affect disclosures already made based on prior authorization.

1. Right to Access and Obtain Copies

You have the right to request and receive copies of your health records. Requests must be in writing. We may charge a reasonable fee for copies and mailing.

2. Right to Request Amendments

If you believe your PHI is inaccurate or incomplete, you may request an amendment in writing. If denied, we will explain why in writing.

3. Right to an Accounting of Disclosures

You may request a list of certain disclosures made within the past six years, excluding those made for treatment, payment, or operations.

4. Right to Request Restrictions

You may request limitations on the use or disclosure of your PHI. We are not required to agree unless it involves restricting disclosures to a health plan when you’ve paid out-of-pocket in full.

5. Right to Request Confidential Communications

You may request that we communicate with you in a specific way (e.g., by phone, email, or mail), and we will accommodate reasonable requests.

6. Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services (HHS). We will not retaliate for filing a complaint.

To file a complaint with us, contact:
ElaraCare – Attn: Privacy Officer
503 W Madison Ave
Athens, TN 37303
Phone: (423) 745-2312
Email: [You may insert a dedicated privacy email if available]

To file a complaint with HHS, visit: www.hhs.gov/ocr/privacy/hipaa/complaints

We reserve the right to update this HIPAA Privacy Policy at any time. Updates will be posted to our website, and the effective date will reflect the most recent revision.

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If you have any questions about this HIPAA Privacy Notice, please contact us using the information provided above.